# Refund and Returns Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be returned within 30 days of delivery
• Item must be unused, undamaged, and in its original packaging
• Original receipt or proof of purchase must be included
• Non-returnable items:
• Gift cards
• Digital download products
• Personalized or custom-made items
• Perishable goods (food, flowers, etc.)
• Hygiene products (underwear, cosmetics, etc.)

2. Return Process

Step 1: Contact Our Customer Service

• Contact us through our contact form
• Use subject line: “Return Request – Order #[Your Order Number]”
• Include your order details and reason for return

Step 2: Await Return Authorization

• We will respond within 48 hours with a Return Authorization Number
• Do not send back items without obtaining authorization

Step 3: Ship Your Item

• Use original packaging or secure packaging
• Include all accessories, tags, and documents
• We recommend using a trackable shipping service
• Ship to:

381 Cedar Trce SW, Marietta, Georgia 30008, United States

Step 4: Refund Processing

• Once we receive and inspect your return, we will process your refund within 5-7 business days
• Refunds will be issued to the original payment method

3. Refund Methods and Timing

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfers: 7-14 business days after processing
• Original shipping charges are non-refundable
• Return shipping costs are the customer’s responsibility

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same item:

• Contact us through our contact form
• Include your order number and photos of the defective/damaged item
• Ship the item to our address: 381 Cedar Trce SW, Marietta, Georgia 30008, United States

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery
• Provide photos showing the damage or defect
• We will arrange a prepaid return label or replacement

6. Store Credit

You may request store credit instead of a refund. Store credit:

• Never expires
• Can be used for any purchase on www.cuttfabric.com
• Is non-transferable

7. International Returns

For international orders:

• Return shipping costs are the customer’s responsibility
• Customs duties and taxes are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Through our contact form
• Our business address: 381 Cedar Trce SW, Marietta, Georgia 30008, United States